Frequently Asked Questions

Below you can find quick answers to  frequently asked questions. Additional details related to many of these questions can be found throughout our website.

Is New Salem a faith-based ministry?

New Salem Counseling is a church-based Christian counseling ministry serving the community. Christian Counseling means incorporating the teachings of Scripture and the work of the Holy Spirit in the process. All of our counselors (biblical and licensed) are committed followers of Christ who affirm New Salem’s Statement of Faith. Each counselor’s Professional Disclosure Statement explains their integration of faith in the counseling process.

Do I have to be a Christian to receive services at New Salem?

Our staff desires to help anyone seeking hope and healing regardless of their church or faith affiliation. Anyone who is open to gospel-centered Christian counseling is welcomed at New Salem.

What is the difference between biblical and licensed counseling?

The New Salem Counseling staff includes pastoral, biblical, and licensed counselors. Pastoral and biblical counselors are not licensed counselors, but can be helpful when an individual is not experiencing a “clinical mental health” concern. Licensed counselors have advanced training and experience working with a large variety of personal and relational concerns including those classified as “clinical mental health.” Licensed counselors charge a fee for service while pastoral and biblical counselors rely on donations to New Salem Counseling.

Regardless of their counseling training and orientation, all of our counselors are followers of Christ, and all of our services are grounded in the truth of God’s Word and the priority of the gospel. CLICK HERE to read more about the similarities and differences between biblical and clinical counseling.

Does New Salem accept insurance and other third party payments?

Pastoral and biblical counselors at New Salem are not on any insurance panels and do not accept payments from insurance plans. Some of our licensed counselors are paneled with select insurance companies for in-network reimbursement. (New Salem Counseling is not yet able to bill insurance companies for services.) All of our counselors can provide you with a “superbill” that can be filed with your insurance company or used for FSA/HSA reimbursement (reimbursement is determined by the individual insurance plan). New Salem can also accept payment from other individuals on behalf of a client (for example, if the client’s home church agrees to pay for part or all of the client’s counseling).

How do I pay?/What if I can’t pay?

New Salem Counseling accepts checks, cash, and most major credit cards. Payments can be made in the office and at our website. New Salem desires to not turn away any individual based on their ability to pay and will adjust fees as client assistance funds are available.

How do I schedule my first appointment?

To request services from New Salem, the person desiring services may call the office, send us an email, or use our Contact Form. Someone from our staff will respond to your request the following business day. When we call, we will gather more information to determine if we have a staff member who is appropriate for your situation. If it would be helpful, this initial assessment conversation can be done in person with one of our interns. If an appropriate staff member is not available at New Salem, we may be able to offer you other options in our community.

What if New Salem isn’t right for me but I still need counseling?

CLICK HERE for a list of other counselors who may be able to help in your situation.

Can pastors and others make referrals to New Salem?

New Salem Counseling is a church-based ministry but is not limited to members of our host church, nor do we encourage members of other churches to begin attending our host church. Pastors can refer individuals to New Salem with confidence.